The Difference Between Automation and True AI
Blog by Cloud Contact Center Search | Jun 5, 2018 There’s a growing trend in call center...
If You Care About CX, You Should Care About Your Technology Road Map
Blog by Cloud Contact Center Search | Jun 5, 2018 Modern organizations are flooded with data from...
Technology Spotlight: Virtual Desktop
Blog by Cloud Contact Center Search | Jun 5, 2018 The original innovation boom that began in the...
Technology Spotlight: Visual IVR
Blog by Cloud Contact Center Search | Jun 5, 2018 Visual IVR is elevating the customer experience...
Signs your premise software is about to become obsolete
Blog by Cloud Contact Center Search | Jun 5, 2018 If Back to the Future Part II is to be believed,...