Speaking Engagements & Publications
September
20-24
2020
Conference Session
Speaking Session – Topic TBD
Fred Stacey will be leading a session at the PACE ACX ’20 conference in Arlington, VA.
May
6
2020
Conference Session
The Next Frontier of CX and What it Means to Contact Centers
Fred Stacey presents a breakout session at the Customer Experience Virtual Summit by Kustomer, discussing the future of customer service in an at-home agent reality.
April
29
2020
Webinar
You’ve taken your CX digital. What next?
Fred Stacey joins Comm100 for a webinar discussing the future of customer service now that call center agents are working from home.
February
26
2020
Webinar
CX Trends Driving Change in Contact Centers in 2020
Fred Stacey joins Unymira for a webinar to discuss customer service trends in 2020 and beyond.
September
12
2019
Conference Session
Use Analytics as the Keys to Unlocking Your Omni-Channel Engine
Fred Stacey joins fellow panelists Cary Cusumano (Verizon) and Mai Lee (Uber) for an in-depth discussion on effectively utilizing analytics in your omni-channel customer communications.
Moderator: Christa Heibel, CH Consulting Group
April
2
2019
Conference Session
Use Analytics as the Keys to Unlocking Your Omni-Channel Engine
Fred Stacey joins fellow panelists Cary Cusumano (Verizon) and Mai Lee (Uber) for an in-depth discussion on effectively utilizing analytics in your omni-channel customer communications.
Moderator: Christa Heibel, CH Consulting Group
Fred Stacey has been featured in publications & interviews from the following organizations:
Featured Publications & Interviews