Cloud Call Center Search Enables Clients to Provide Better Customer Experiences

Plymouth, MN: Outsource Consultants announces the launch of its new subsidiary, Cloud Call Center Search. This division guides companies in selecting cloud-based call center software in a cluttered market place. Cloud Call Center Search experts assist companies as they navigate through call center cloud solutions. Our general manager spearheading this subsidiary is 20-year contact center industry veteran, Fred Stacey.

“Creating effortless customer experiences can only be achieved through cloud-based technology,” says Stacey. “Technology selection has never been a more critical piece to achieving organizational goals.”

When first approached by Corey Kotlarz, President of Outsource Consultants, about the concept of building out a BPO-focused group that works to bring the right cloud solutions to the space, Stacey knew right away this was a serious gap that needed filled. This is because many of the technology players in the market are great at building technology, but they rarely have the breadth and depth of knowledge of BPO practices.

“We have brought together the most in-depth portfolio of contact center technology for the BPO and direct contact center space,” says Stacey. “Since we are completely agnostic in our strategy, we are able to look deeply into the challenges of our clients and aggregate the most holistic solutions to solve those challenges.”

About Cloud Call Center Search: Cloud Call Center Search is comprised of cloud software technology experts that lead companies to the cloud-based contact center solutions that best fit their business. They dissect the options within a highly cluttered marketplace and match clients with cloud software solutions for inbound and outbound call centers, live web chat, social media, cloud-based call centers, and outsourced email support services in virtually every industry. Cloud Call Center Search aims to time savings, cost reduction, and minimized risk when switching or selecting a new cloud-based call center software solution. For more information contact Cloud Call Center Search at: (800) 741-2998, [email protected]

Cloud Call Center Search can find the cloud software solution that’s right for you!

There any many options in the marketplace to choose from. At no charge to you, Cloud Call Center Search can match you with the cloud software technology you need based upon your exact requirements. Our technology partners have proven stable, cost-effective cloud software solutions for you that include the following services:

• Inbound Automatic Call Distribution (ACD) with intelligent, skills-based routing
• Outbound predictive TCPA dialer/preview dialer
• Workforce optimization
• SIP based PBX (IPPBX)
• Cloud routing (a unified queue in the cloud)
• Digital recording
• Voice broadcast
• Customized Interactive Voice Response (IVR) solutions
• Call Tracking
• Omni-channel: SMS, social media, mobile, live web chat, and email

We have experience with hundreds of real world implementations to draw upon and can match you with the best solutions that fit with your company culture and your exact service requirements at no charge. Our technology partners provide a better suite of hosted contact center management products than most million-dollar premise-based solutions. With limited up-front costs, unlimited scalability, and better flexibility, our partner systems work for you to achieve all your goals. If you’re interested in discussing how we can help you find the best cloud contact center solutions, simply fill out the form, call 888-766-4482, or email us and we’ll help you find the solution that best fits your exact requirements.