Chatbots Empower Your Agents to Improve the Customer Experience
Blog by Cloud Contact Center Search | Jun 5, 2018 Chatbots answer common questions and facilitate...
Robotic Process Automation Cuts Costs and Enriches the Customer Experience
Blog by Cloud Contact Center Search | Jun 5, 2018 The era of digital transformation has...
Using Voice Analytics Throughout the Customer Journey
Blog by Cloud Contact Center Search | Jun 5, 2018 Consumers expect a seamless omnichannel...
Is Google Duplex Looking to Enter the Call Center Business?
Blog by Cloud Contact Center Search | Jun 5, 2018 Google Duplex, was recently launched as an...
Artificial Intelligence Improves Customer Experience
Blog by Cloud Contact Center Search | Jun 5, 2018 A recent article by Blake Morgan, uncovers the...