Notes from CCW Winter 2019 – Customer Experience is King
Blog by Cloud Contact Center Search | Jun 5, 2018 I recently had the opportunity to attend Contact...
Customer Service Is Hard, But Omnichannel Solutions Make It A Breeze
Blog by Cloud Contact Center Search | Jun 5, 2018 Customer service is easy in theory; real world...
A Look Back at 2018
Blog by Cloud Contact Center Search | Jun 5, 2018 Toward the end of the year I often spend time...
4 Reasons To Get Your Contact Center In The Cloud
Blog by Cloud Contact Center Search | Jun 5, 2018 We’re all moving to the cloud! Okay, not every...
The Difference Between Workforce Management Software and Workforce Optimization Software
Blog by Cloud Contact Center Search | Jun 5, 2018 Artificial Intelligence (AI) has massively...