Fred Stacey – General Manager

Fred Stacey is the General Manager and Co-Founder of Cloud Call Center Search which is a division of Outsource Consultants.  Fred has been in the contact center industry for over 25 years, starting out manning the phones as an agent before moving to the operations side where he worked to recover failing call centers and start new ones.  During that time he worked in leadership roles, involved in technology acquisitions and center build outs while overseeing the ongoing center operations and selecting future leadership.

Prior to joining Corey Kotlarz to start Cloud Call Center Search, Fred held executive level roles in contact center and debt collections software companies.  He has managed every aspect of a software company, from running Europe, Middle East and Asia Pacific operations to co-founding startups where he served as COO.  Fred specializes in contact center and debt collections software, selection, business operations and strategy.

As General Manager of Cloud Call Center Search he assists companies in identifying the right technologies for their contact center needs, and is constantly evaluating products from artificial intelligence to workforce optimization – and everything in between.

Speaking Engagements

September

12

2019

Panel Discussion

Use Analytics as the Keys to Unlocking Your Omni-Channel Engine

Fred Stacey joins fellow panelists Cary Cusumano (Verizon) and Mai Lee (Uber) for an in-depth discussion on effectively utilizing analytics in your omni-channel customer communications.

Moderator: Christa Heibel, CH Consulting Group

New York, NY

April

2

2019

Panel Discussion

Use Analytics as the Keys to Unlocking Your Omni-Channel Engine

Fred Stacey joins fellow panelists Cary Cusumano (Verizon) and Mai Lee (Uber) for an in-depth discussion on effectively utilizing analytics in your omni-channel customer communications.

Moderator: Christa Heibel, CH Consulting Group

San Antonio, TX

For speaking inquiries, please email sales@cloudcallcentersearch.com.

Publications

Fred Stacey has been featured in publications & interviews from the following organizations: