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Corey Kotlarz is the Founder and President of Outsource Consultants, an outsource call center referral and advisory firm and Cloud Call Center Search, a contact center technology advisory firm. He has over 25 years of experience in the call center industry with a track record of leading companies and driving rapid growth. Notably, Outsource Consultants made the 2019 Inc. 5000 list of fastest-growing companies in the United States.
Kotlarz founded Outsource Consultants in 2013 after watching a rapidly expanding landscape create a growing need for objective BPO industry guidance, and for assisting companies with their outsource call center partner selection process. Outsource Consultants has grown rapidly by utilizing its proprietary database of over 500 heavily vetted call centers to help clients – from start-ups to Fortune 500 companies – find a BPO partner that matches their exact requirements for location, service, culture, experience, and cost.
Prior to founding Outsource Consultants, Kotlarz served as Vice President for an award-winning outsource call center where he was responsible for new business development and marketing initiatives while driving significant growth to help achieve industry awards such as Rising Star, MVP of Quality, and a “Top 50” outsource call center.
For 19 years, he was instrumental in driving the company’s strategic vision while overseeing and managing all aspects of the company’s business development, marketing, and strategic vendor partnerships. He worked with leading clients such as StubHub, American Express, Pizza Hut, Cricket Wireless, Clearwire, United Healthcare and Quest Diagnostics to assist them with their contact center and business process outsourcing strategy.
Fred Stacey is the General Manager and Co-Founder of Cloud Call Center Search which is a division of Outsource Consultants. Fred has been in the contact center industry for over 25 years, starting out manning the phones as an agent before moving to the operations side where he worked to recover failing call centers and start new ones. During that time he worked in leadership roles, involved in technology acquisitions and center build outs while overseeing the ongoing center operations and selecting future leadership.
Prior to joining Corey Kotlarz to start Cloud Call Center Search, Fred held executive level roles in contact center and debt collections software companies. He has managed every aspect of a software company, from running Europe, Middle East and Asia Pacific operations to co-founding startups where he served as COO. Fred specializes in contact center and debt collections software, selection, business operations and strategy.
As General Manager of Cloud Call Center Search he assists companies in identifying the right technologies for their contact center needs, and is constantly evaluating products from artificial intelligence to workforce optimization – and everything in between.