Cloud Call Center Software Selection
The call center technology landscape is becoming more complex everyday. With hundreds of software options offering dramatically different capabilities, integrations and price points, selecting a new provider is a daunting task.
Vetting and comparing software vendors is hard enough, let alone finding the right list of vendors to begin with.
We help companies find the best high-performing cloud-based contact center solutions. At no charge, our technology experts put over 25 years of industry experience to work, helping clients SIMPLIFY the search process and cut through all of the options in a highly cluttered marketplace. We match companies with the cloud software solutions that perfectly match the requirements of their inbound and outbound call centers. You can trust us to help you save significant time, reduce costs, and minimize risk when switching or selecting a new cloud-based call center software solution.
And we do it at NO COST to you!
Our process will SIMPLIFY your cloud call center software selection process. We know the technology landscape and let you completely bypass the costly and time-consuming RFP phase, preparing a curated list of vendors that meet all of your key requirements.
Our Cloud Call Center Software Selection Process
Our proven process takes the guesswork out of your call center technology selection and simplifies the search process. We’ll assess your exact requirements and create a side by side comparative analysis of qualified vendors that match your exact needs. All you need to do is select your preferred vendor from this list of thoroughly vetted technology providers.
1
Discovery Process
We will go through a needs analysis that will uncover the fundamental enhancements that will foster success for your business.
1) Discovery Process
We will go through a needs analysis that will uncover the fundamental enhancements that will foster success for your business.
2
Deep Dive
A further deep dive is critical to dissect the key technology requirements to inform recommendations that will drive your business forward.
2) Deep Dive
A further deep dive is critical to dissect the key technology requirements to inform recommendations that will drive your business forward.
3
Recommendation
We consider your current challenges and future contact center goals to deliver an in-depth solution proposal.
3) Recommendation
We consider your current challenges and future contact center goals to deliver an in-depth solution proposal.
4
Review
Review and refine recommendations to ensure technology solutions simplify your business processes and drive profitability.
4) Review
Review and refine recommendations to ensure technology solutions simplify your business processes and drive profitability.
5
Introductions
We introduce you to the technology teams and facilitate the building of a mutually beneficial relationship and fair proposals.
5) Introductions
We introduce you to the technology teams and facilitate the building of a mutually beneficial relationship and fair proposals.
6
Implementation
Select the right vendor(s) and execute implementation in tandem with our consultative guidance along the way.
6) Implementation
Select the right vendor(s) and execute implementation in tandem with our consultative guidance along the way.
Our cloud technology experts have in-depth knowledge of the entire cloud call center software landscape. We can simplify your search for the following solutions:
Outbound Predictive Dialer
Voice Analytics / WFO
IVR / ACD
BI & Reporting
Chatbots
Artificial Intelligence
Workforce Management
Gamification
CRM
Compliance
Omnichannel
Premise to Cloud Migration
...and more!