Fred Stacey, Author at Cloud Call Center Search

Author: Fred Stacey

AI, CPaaS and Analytics – a Recap of Enterprise Connect & PACE ACX

AI, CPaaS and Analytics – a Recap of Enterprise Connect & PACE ACX I recently had the...

Posted by Fred Stacey | Mar 11, 2019 | Cloud Software

Finding Your Call Center Software Cinderella It’s that time of the year.Those of us who watch...

Posted by Fred Stacey | Jan 28, 2019 | Cloud Software

Notes from CCW Winter 2019 – Customer Experience is King I recently had the opportunity to...

Posted by Fred Stacey | Jan 7, 2019 | Cloud Software

A Look Back at 2018 Toward the end of the year I often spend time reflecting on the successes and...

Posted by Fred Stacey | Sep 26, 2018 | Cloud Software

Contact centers are the epicenter of CX and company change What are you doing about it? The...