Fred Stacey, Author at Cloud Call Center Search

Yesterday’s gone: reflections on the state of the contact center technology industry

Posted by Fred Stacey | Aug 10, 2020 | Cloud Software

Yesterday’s gone: reflections on the state of the contact center technology industry Unless you...

Posted by Fred Stacey | Sep 20, 2019 | Cloud Software

If You Care About CX, You Should Care About Your Technology Road Map Modern organizations are...

Posted by Fred Stacey | Jul 15, 2019 | Cloud Software

Signs your premise software is about to become obsolete If Back to the Future Part II is to be...

Posted by Fred Stacey | Jul 8, 2019 | Cloud Software

Employee Experience & Abundant Options: Conversations from CCW 2019 Another Customer Contact...

Posted by Fred Stacey | May 28, 2019 | Cloud Software

Why Your Agents are Your Best Resource When Selecting Call Center Technology There’s a pretty...